Managed IT services

We price in pods, not by the hour. Each pod is staffed to reach the SLAs we agree, with a defined FTE blend, coverage window and SLA scope, so there are no surprise change orders and no per-incident charges. Once the engagement reaches steady state, you pay a known fee each month. The price depends on the complexity of your stack, the number of environments and the coverage you need. The assessment gives you the numbers before you commit.

We staff the team within 2 to 4 weeks. It starts with an assessment, then a NOC rollout. A launch team deploys in weeks 1 to 5, and SLA governance is live by week 15.

We do. Managed IT services work like a dedicated team, but the roadmap is the SLAs we agree and our performance against them. Our team leads run the pods, and you see the results on a monthly green, amber and red dashboard. Your engineers stay on product work. We manage delivery, performance and the engineers, and share performance improvement plans with your leadership when something slips.

Yes. Incident response is part of every managed IT operations engagement. Our team monitors, detects and responds around the clock, from debugging to resolution and the post-mortem. Supporting offshore operations in the Philippines help us staff that 24/7 schedule. Your SLA sets the response commitments and escalation paths, and every P1 produces a permanent-fix ticket. We are accountable for availability and performance, and service credits apply if we miss an SLA.

We are SOC 2 and HIPAA compliant. SecOps runs continuous scanning and routes each finding to development, SRE or network operations, aligned to the SOC 2 and HIPAA requirements your systems carry. Access management automates identity, role-based access and HR-triggered onboarding and offboarding. All IP we create is yours.

Managed IT services work like a dedicated team: our team leads build and run the pods, and we manage delivery and performance. The difference is the roadmap. A dedicated team works to your product roadmap, and managed IT services work to the SLAs you agree, with service credits if we miss one. With staff augmentation, you pick and direct each engineer and manage delivery yourself. With managed IT services, your team manages the least.

In our nearshore hubs across Latin America, covering US Eastern through Pacific, so incidents get same-business-hour response instead of a 3 a.m. bridge call. You can add an onshore account lead for a hybrid model.

Yes. We run managed application services for any system, whoever built it. We start with knowledge transfer: a codebase walkthrough, an architecture review and runbooks. Once we have full context, we move to ongoing operations. The timeline depends on your stack, and we document everything so coverage has no gaps during the handoff.

Yes. With co-managed IT services, you keep the areas you want and we run the rest. Some clients hand us infrastructure and security only, others the full operation. We write the ownership boundaries down upfront, so everyone knows who owns each incident when it matters.

Yes. Moving from a build to managed IT services is one of our most common paths: we deliver the product as a fixed-fee Outcomes project, then run it in production. You do not need managed IT services after a build. If someone else built your system, we take it over through a structured knowledge transfer. You own the system. We run it.

You can buy it on its own or as the first step of a managed IT services engagement. We audit your environment across NOC, SRE, DevOps, change management and SecOps. You leave with a current-state picture, a gap analysis ranked by impact and urgency and a phased roadmap to sustainment.