Managed Services

A managed services provider handles IT operations on your behalf. Most MSPs are reactive, they monitor and respond when things break. unosquare is different. We’re proactive: we forecast capacity, automate toil, optimize performance, and operate in your timezone. We’re also not a traditional MSP. We’re a software engineering company that added managed services because our clients asked us to operate what we built. That perspective changes everything. We understand infrastructure as code, we optimize at the database query level, and we build automation that scales.

Yes. We provide managed application services for any system, regardless of who built it, other teams, other vendors, or older legacy applications. We start with knowledge transfer: codebase walkthrough, architecture review, and run book development. Once we have full context, we transition to ongoing operations. The timeline depends on the complexity of your stack, but we document everything and ensure a smooth handoff with no gaps in coverage.

Co-managed IT services let you keep control of the areas you want while we handle the rest. Some clients want infrastructure and security only. Others want full end-to-end operations. We customize the scope based on your needs. The key is clear ownership boundaries documented upfront, no ambiguity in incident response, no confusion about who owns what when it matters most.

Managed IT services pricing depends on the complexity of your stack, the number of environments, and the level of coverage you need. Simpler architectures cost less; multi-region, micro services-heavy platforms require more investment. All our pricing is fully loaded; no hidden fees, no per-incident charges. Most companies find that our managed services cover their entire ops function for significantly less than the fully loaded cost of an equivalent in-house team, with SLA-backed availability included.

Incident response is a core part of our managed IT operations, though the specifics depend on your service level and the scope of your engagement. In most cases, our team monitors, detects, and responds to issues around the clock, including debugging, resolution, and post-mortem documentation. The exact response commitments and escalation paths are defined in your SLA, so you always know what to expect. We operate your systems like we own them, because we’re accountable for availability and performance.

Yes. That’s one of our most common paths: start with an Outcomes engagement to build the product, then transition to Managed Services for ongoing operations. Already have a system built by someone else? We can take over through a structured knowledge transfer process. You own the system. We operate it.