Financial

Full-Scale IT Ops and Security Support for Banking Growth

7 years (and counting) powering Axos Bank’s financial platforms.

Results

Raised system reliability from 98.7% at onboarding to 99.9% uptime.

Integrated technologies from 5 acquisitions into a unified IT environment.

Produced complete documentation for migration, redundancy, release processes, and ticket resolution.

Developed in-house monitoring software covering all IT Ops activities.

Highlights / Intro

As Axos Financial grew from a small bank into a large-scale financial institution, the demands on their IT operations multiplied, especially with multiple acquisitions accelerating system complexity.

Challenge

Axos faced the challenge of:

Maintaining uptime at financial-grade standards.

Unifying legacy IT systems across five acquisitions.

Strengthening security while scaling infrastructure.

Creating standard operating procedures to ensure resilience and compliance.

Solution

unosquare embedded nearshore IT operations and security teams to modernize Axos’s infrastructure end-to-end:

Network Ops Team

9 Infrastructure Engineers and 8 Reliability Engineers, ensuring 24/7 monitoring.

Security Team

Analysts, engineers, and access specialists managing compliance and protection.

Production Support Team

Handling migration, redundancy, and rapid resolution of incidents.

The program delivered:

Custom-built monitoring and reporting tools.

Standardized release management and redundancy protocols.

Secure integration of AWS, Azure, Dynatrace, CrowdStrike, and DefenseStorm environments.

Our Centers of Excellence provided critical depth across the program.

Our Cloud & Infrastructure COE architected scalable, high-performance environments, while the QA COE validated every process against financial-grade reliability standards.

The Data COE laid the groundwork for AI-driven monitoring, anomaly detection, and predictive performance, and the IT Ops COE reinforced security and stability across interconnected platforms.